At Whiskey Mart Shop, we are dedicated to providing fast, secure, and reliable delivery of your favorite spirits. This Shipping & Delivery Policy outlines key details about our order fulfillment, shipping timelines, and delivery terms to help you shop with confidence.

1. Order Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and holidays).

  • Once processed, a shipping confirmation email with tracking information will be sent to the customer.

2. Shipping Methods & Estimated Delivery Times

We use reputable carriers (e.g., UPS, FedEx, USPS) to ensure safe and prompt delivery.

Shipping Method Estimated Delivery Time
Standard Shipping 3–5 business days
Express Shipping 1–3 business days
Local Delivery (NYC area) 1–2 business days (eligible ZIPs only)

Please note: Delivery times are estimates and may vary due to weather, holidays, or carrier issues.

3. Delivery Locations

  • We currently ship to eligible U.S. states where alcohol delivery is permitted by law.

  • We do not ship internationally.

  • If your order cannot be fulfilled due to legal restrictions, we will notify you and issue a full refund promptly.

4. Age Verification Requirement

  • By law, you must be 21 years or older to purchase alcohol.

  • All deliveries require an adult signature and presentation of a valid government-issued ID.

  • Deliveries will not be completed if age verification fails.

5. Shipping Costs

  • Shipping costs are calculated during checkout based on:

    • Destination

    • Weight of order

    • Chosen shipping method

  • Occasionally, we may offer free shipping promotions — see our homepage or banners for details.

6. Undeliverable or Returned Orders

If an order is returned due to:

  • Incorrect address entry

  • Refused delivery

  • Failed delivery attempts

We reserve the right to:

  • Deduct a restocking fee and

  • Charge additional reshipping fees

To avoid these issues, please review your shipping information carefully at checkout.

7. Lost or Damaged Shipments

  • If your shipment is lost or arrives damaged, contact us within 48 hours of delivery.

  • Email: contact@whiskeymartshop.com

  • Include your order number and clear photo documentation (if applicable).

  • We’ll work with the carrier to resolve the issue and provide a replacement or refund where applicable.

8. Contact Information

If you have any questions regarding shipping or delivery, feel free to contact us:

📧 Email: contact@whiskeymartshop.com
📞 Phone: (510) 455-2561
🏢 Address: 139 Lafayette St, New York, NY 10013, United States
🕒 Business Hours: Monday – Saturday, 9 AM – 5 PM (PST)

Whiskey Mart Shop is committed to clear, honest, and customer-first shipping practices in compliance with all legal and platform requirements.