Return and Refund Policy | Whiskey Mart Shop

At Whiskey Mart Shop, your satisfaction is our top priority. We strive to deliver every order accurately, safely, and on time. Due to alcohol regulations and health guidelines, we have a strict but fair return and refund policy as outlined below.

1. Eligibility for Returns & Refunds

We accept refund or replacement requests under the following circumstances:

You received a damaged or defective item (e.g., broken bottle, leakage)
You received the wrong item (wrong brand, size, or variant)
Your order was lost or did not arrive within the estimated delivery timeframe

📌 Note: We cannot accept returns or offer refunds for change-of-mind purchases or opened products, in compliance with state and federal alcohol laws.

2. How to Report an Issue

To request a refund or replacement:

Contact us at contact@whiskeymartshop.com within 30 days of delivery
For damaged or defective items, notify us within 48 hours of delivery
Include:
- Your order number
- A clear description of the issue
- Photos of the product and packaging

Late claims may not be eligible for refund or replacement.

3. Refund or Replacement Process

Once your request is reviewed and approved, you will receive:

A replacement item (if available), or
A full or partial refund issued to your original payment method

Refunds are typically processed within 7 business days after approval.

4. Non-Returnable Items

We cannot accept returns for the following:

Opened bottles
Items not in their original packaging
Requests submitted after the reporting window (48 hours for damage; 30 days for other issues)

5. Shipping Costs

If the error is on our part (e.g., damaged, incorrect, or missing items), we will cover all return shipping costs.
In other cases, return shipping costs (if applicable) are the customer’s responsibility.

6. Legal Disclaimer

Whiskey Mart Shop only sells to individuals of legal drinking age. By placing an order, you confirm that you are of legal age to purchase alcohol in your state or country.

We comply with all local and federal regulations governing the sale and delivery of alcohol. ID verification may be required upon delivery. We do not ship to locations where alcohol sales are restricted or prohibited.