At Whiskey Mart Shop, customer satisfaction is our top priority. We aim to deliver every order accurately, safely, and on time. Due to the nature of alcoholic products and regulations surrounding their sale, we have outlined our return and refund policy below.

1. Eligibility for Returns or Refunds

We accept returns or offer refunds under the following circumstances:

  • You received a damaged or defective item upon delivery (e.g., broken bottle, leakage).

  • You received the wrong product (e.g., incorrect brand, size, or variant).

  • Your order was lost or did not arrive within the promised delivery timeframe.

Please note: We do not accept returns or offer refunds for change-of-mind purchases due to state and federal alcohol laws.

2. Reporting an Issue

To initiate a return or refund request, please follow these steps:

  1. Contact us at contact@whiskeymartshop.com within 30 Days of receiving the product.

  2. Include:

    • Your order number

    • A clear description of the issue

    • Photos of the damaged or incorrect product, including the packaging

Late claims may not be eligible for refund or reshipment.

3. Refund or Replacement Process

  • If your claim is approved, you may receive:

    • A replacement product (subject to availability), or

    • A full or partial refund to your original payment method

Refunds are typically processed within 7 business days after approval.

4. Non-Returnable Items

For health and safety reasons, and due to local laws, we cannot accept returns of:

  • Opened bottles

  • Products not in their original packaging

  • Items requested for return beyond the 48-hour notification period

5. Shipping Costs

  • If the error was on our side (damaged, incorrect, or missing item), we will cover all return shipping costs.

  • Otherwise, return shipping (if applicable) will be the customer’s responsibility.

6. Contact Us

If you have questions about your order, contact us:

Email: contact@whiskeymartshop.com
Phone: (510) 455-2561
Business Hours: Monday–Friday, 9 AM – 5 PM (Local Time)

We are committed to making things right and ensuring you enjoy every sip from Whiskey Mart Shop. Thank you for trusting us!