Return and Refund Policy

Return and Refund Policy
Effective Date: 10/11/2024

Welcome to The Whiskey Mart! Your satisfaction is our top priority, and we are committed to ensuring a seamless experience with every purchase. Please read our Return and Refund Policy carefully for important information about your rights and responsibilities.

1. Eligibility for Returns

We accept returns for items purchased from The Whiskey Mart under the following conditions:

  • Return Window: Returns are accepted within 30 days of the delivery date.
  • Condition of Items: Products must be in their original, unopened packaging, with seals intact and no signs of tampering or usage.
  • Exceptions:
    • Opened, partially consumed, or damaged items not caused by shipping are not eligible for return.
    • Items marked as “Final Sale” or “Clearance” cannot be returned.

2. Return Process

  1. Initiate a Return:

    • Contact our customer support team at +1 720 515 0965 or email us at Contact@whiskeymartshop.com with your order number and details of your return request.

  2. Ship the Item:

    • Package the item securely to prevent damage during transit.
    • Send the item to:
      The Whiskey Mart
      3316 Avenue E, Nederland, TX 77627

  3. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part, such as incorrect or defective items.

3. Refund Policy

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Refunds are processed within 7 business days of approval.

  • Full Refunds:
    • Issued for eligible items returned in compliance with our return policy.
  • Partial Refunds or Rejections:
    • If the item is not returned in its original condition or is outside the return window.

Refunds will be issued to the original payment method. A confirmation email will be sent once your refund has been processed.

4. Contact Information

For questions about returns and refunds, reach out to us:
Phone: +1 720 515 0965
Email: Contact@whiskeymartshop.com
Address: 3316 Avenue E, Nederland, TX 77627

Thank you for choosing The Whiskey Mart. We are here to assist you!