Return and Refund Policy
Returns:
We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items are in original packaging or have never been used.
To start a return, you can contact us at sales@whiskeymartshop.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@whiskeymartshop.com.
Please note that returns will need to be sent to the following address: 117 S 10th St, Allentown, PA 18102, United States
Return Method:
Your option to send us your return: By Mail.
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
- Defective Product and Non-Defective Product-
Included in the package
Exchanges: We accept exchanges
Product condition: New only
Return Window: 30 day
Restocking fees: No cost
Refund processing time: 7 days
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
In the case of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item, a gift certificate will be emailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift buyer and they will know that you have returned the item.
For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time to receive your exchanged product may vary, of course.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 8 business days have passed since we approved your return, please contact us at sales@whiskeymartshop.com
Contact Us:
Address:117 S 10th St, Allentown, PA 18102, United States
Mobile: +16104246552
Email:sales@whiskeymartshop.com